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Paisabazaar moved 2,500+ teleagents off personal WhatsApp onto a verified, monitored Saleschat channel in one quarter. Customer numbers stayed hidden from agents, and the document collection rate rose 21%.
Oct 6, 2026
Saleschat found that more than 22% of conversations had a missed follow-up, then built an AI Copilot to close the gap. Long conversations grew by 12 points and policy issuance by 10%, with the same call-center team.
May 28, 2026
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